November 21, 2003, Newsletter Issue #130: Get Detailed!

Tip of the Week

Many times we are so excited to have made a sale that we rush through the forms required for completion. Learn to pay special attention to the details of your forms. If you make even one mistake on a follow-up form (orders, directions, etc.), it could take you back to square one with the customer, and even cost you future sales with this customer. Be sure company names, addresses, phone numbers, and all other pertinent codes and information are correct.

How does it make you feel when someone misspells your name? Sends you the wrong product? Wrong size? Wrong color?

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Patricia Walters-Fischer