Read this tip to make your life smarter, better, faster and wiser. LifeTips is the place to go when you need to know about OBJECTIONS and other Selling topics.
In order to defuse customer objections, there are a few steps you should follow:
LISTEN to see if it`s a real objection.
ACKNOWLEDGE that you understand the customer`s concern.
QUESTION using soft words "Just suppose...".
EXPLAIN the relation to customer concern with benefit.
REVIEW what`s just happened and the final outcome.
Guru Spotlight |
Ray Lokar |