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What do I need to know about my prospects and customers?

Business Knowledge

To deal with your customers in a professional manner, understand their needs and pinpoint your specific product/service VALUES. Learn to understand business operations. Every business is there to make a profit. To operate at a profit a business must build volume and keep costs down. This involves their purchasing, production, distribution, and administration processes. Learn what it takes to operate a business in order to understand your customer better.

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