One of the qualities that make for a superior sales person is the ability to recover quickly in tough situations. When you just don't know what to do to make a difference today, do something different. Do something unexpected. Do something to adjust your own attitude. Take a customer a bouquet of flowers – just because you were thinking of them. Stop by and see a prospect – just to give one of your company's new marketing pieces. Send an e-mail – just to say hello. In other words, just do something nice and unexpected for someone else. You might make their day – and they just might make yours, too.
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Guru Spotlight |
Joe Wallace |