There are many Web sites that will talk about basic sales terms as well as promote beginning books on selling. Although there are a lot of buzz words that apply to different industries, some are important to know. For example: Features, the aspect of a product such as size, speed and other convenient options. Benefits is the gain one can make with a product. An open question refers to gaining more informatin from the question by asking an open question. Where questioning leads to the second stage in a sales call and begins the start of the 7 steps of the sale. Learning sales terminology is not only helpful in sales communication but important to sales success.

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