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What should I do if I don´t have the customer´s attention?

Are you psychic?

When meeting with a prospect or customer, be aware of subtle gestures (body language, breathing, eye contact, listening & attention) that appear right before your eyes! When your prospect is in a hurry...that's not a good time to try to 'push the deal'. If your customer keeps glancing at someone or something else...you do NOT have his/her attention... When a prospects continually asks you to repeat what you just said...he's NOT listening! So, what do you do? Well, you have two choices!

1. GAIN THEIR ATTENTION in a positive way and proceed.
2. It's BAD TIMING...so don't become part of a problem - suggest a better time to meet with them. YOu can even accept full responsibility: "Mr. Customer, you know, I just thought of some materials that I left at the office that I believe you'll want to see...why don't I bring them back by tomorrow about 2:15 and we'll look at them?"

   

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