Listening Mistakes

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What do I listen for?

Listening Mistakes

Many people tend to think that listening is something we do without conscious effort, like breathing. Actually, the reverse is true. Listening is an active process that requires conscious effort.
Some listening mistakes include: interrupting your customer, listening for words instead of meaning or ideas, concentrating on what you are going to say next, etc.



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Carma Spence-Pothitt